At Sridhanvi Jewellery, customer satisfaction is our top priority. If you are not completely satisfied with your purchase, we’re here to help. Please review our return policy below for details.
Eligibility for Returns
- Items must be returned within 3 to 5 days of delivery.
- The product must be in its original condition, unused, and with all tags and packaging intact.
- Returns are not accepted for customized or personalized jewelry.
How to Initiate a Return
- Contact Us: Reach out to our customer support team at +91 9035859974 / +91 9035855596 or email us at support@sridhanvijewellery.com within the return window.
- Provide Details: Share your order ID, product details, and the reason for the return.
- Return Approval: Once your return request is approved, we will provide the return address and instructions.
Return Shipping
- Customers are responsible for return shipping charges unless the product received is damaged or incorrect.
- Please ensure the product is securely packaged to avoid damage during transit.
Refund Process
- Once we receive the returned item, our team will inspect it.
- If the return is approved, a refund will be initiated to your original payment method within 7 to 10 business days.
- Refunds may take additional time to reflect in your account, depending on your bank.
Non-Returnable Items
- Customized or engraved jewelry.
- Items damaged due to misuse or wear and tear.
Damaged or Incorrect Items
If you receive a damaged or incorrect product, please contact us immediately. We will ensure a replacement or full refund at no extra cost.
Note: Sridhanvi Jewellery reserves the right to refuse a return if the product does not meet the above conditions.
For any queries, feel free to reach out to us. We’re here to assist you every step of the way!