Return and Refund Policy
At Sridhanvi Jewellery, customer satisfaction is our top priority. We strive to ensure that every piece of jewelry you purchase brings joy and meets your expectations. In the rare event that you are not satisfied, we’ve outlined our return and refund policy below.
Eligibility for Returns
- Returns are accepted within 7 days of receiving your order.
- Items must be unused, unworn, and in their original packaging with all tags and labels intact.
- Custom or personalized orders are not eligible for returns.
Non-Returnable Items
- Sale or discounted items are not eligible for returns or refunds unless they are defective.
Process for Returns
- Contact our customer support team at namikshaanami9974@gmail.com or call us at 9035855596 within the return window.
- Provide your order details, the reason for the return, and any supporting images (if applicable).
- Once your return is approved, we will provide you with instructions for shipping the product back to us.
Refund Policy
- Refunds will be processed once the returned item is inspected and approved.
- Refunds will be issued to your original payment method and may take 7-10 business days to reflect in your account.
- Shipping fees are non-refundable unless the return is due to a defect or error on our part.
Damaged or Defective Items
If you receive a damaged or defective product, please notify us within 48 hours of delivery with clear images of the item and packaging. We will arrange for a replacement or a full refund, depending on your preference.
Contact Us
For any questions or assistance regarding returns and refunds, please reach out to us at:
📧 Email: namikshaanami9974@gmail.com
📞 Mobile: 9035855596
We’re here to ensure a hassle-free shopping experience!